Frequently Asked Questions
Everything you need to know about bringing Applecross Gallery into your home.
How are your art pieces and home decor items shipped?
We use specialized white-glove couriers for fragile items and standard tracked shipping for smaller accessories. Every order is insured and packaged in reinforced, eco-friendly materials to ensure it arrives in pristine condition.
What is your return policy for home gallery items?
We offer a 30-day satisfaction guarantee. If your selection doesn't perfectly complement your space, you can return it for a full refund or exchange, provided it is in its original packaging and condition.
Do you offer international shipping?
Yes, Applecross Gallery ships worldwide. International shipping rates and delivery times vary by destination and are calculated automatically at checkout.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to our courier's real-time tracking portal.
Are the materials used in your products sustainable?
Sustainability is at our core. We prioritize ethically sourced woods, recycled metals, and organic textiles, working closely with artisans who adhere to fair-trade practices.
Can I request a custom size or commission for a specific piece?
Many of our artists and craftsmen accept bespoke commissions. Please contact our concierge team with your specific dimensions or design requirements for a personalized quote.